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PC-Duo Gateway Guide
34
Configuration options
The Enterprise can be configured to operate in any of the following ways:
Gateway only: Require all remote control connections to pass through a central
management server (the Gateway). The Gateway functions as the hub of a network of
connections to all the Host computers in your environment (―network within the network‖).
This (recommended) solution allows for auditing of all remote activity and provides the
maximum control over all remote connections in the network. This solution also provides
tools and infrastructure to monitor and manage all the remote access and remote control
activity in your network.
Gateway and Peer-to-peer: Allow both Peer-to-peer and Gateway connections in your
network. However, auditing of remote control activity is only available for connections
made through the Gateway.
Peer-to-peer only: Configure the Host and the Master for direct Peer-to-peer
connections within your network. This solution may require specific configuration of each
Host computer and does not allow for the auditing of remote control activity within your
network.
The following table shows valid network configuration options for the remote support
solutions:
Configuration Options
Express
Enterprise
Peer-to-peer only
Yes
Yes
Gateway-managed only
No
Yes
Peer-to-peer & Gateway-
managed
No
Yes
- PC-Duo Gateway Guide 1
- Table of Contents 3
- PC-Duo overview 6
- What’s New with PC-Duo 11.6 7
- PC-Duo solutions 9
- PC-Duo applications 10
- PC-Duo Master 11
- PC-Duo Gateway 11
- PC-Duo Deployment Tool 12
- PC-Duo technologies 13
- PC-Duo services 14
- PC-Duo connection types 15
- Peer-to-peer connections 17
- Gateway-managed connections 18
- Root Host for TS sessions 20
- Transient Hosts 20
- Recording TS Hosts 20
- VNC connections 21
- PC-Duo security features 22
- Identity Authentication 23
- Endpoint Authentication 24
- Authorization 25
- Auditing 25
- Encryption 26
- PC-Duo networking features 27
- Computer text 28
- Screen interaction 28
- Variable text 28
- Technical support options 29
- Gateway Installation 31
- Requirements 32
- Network requirements 33
- Configuration options 34
- Installation notes 35
- Gateway service accounts 36
- SSL certificates 38
- View Certificate 41
- Install Certificate 43
- Licensing 45
- Upgrade a license key 46
- Gateway Operation 49
- Start the Gateway 50
- Configure the Gateway 53
- Send Wake-on-LAN Signal 55
- Menu options 56
- Gateway Configuration 59
- Add a Gateway 60
- Connect/Disconnect 61
- About the product 61
- Export List 61
- Connection tab 63
- Connect As tab 64
- Gateway Server Settings 66
- General tab 67
- Auditing tab 69
- Protocols tab 75
- Encryption tab 78
- Schedule tab 79
- Recording tab 82
- Bandwidth throttling 84
- Description string 85
- Licenses tab 86
- Network tab 88
- Poll for Hosts 90
- Remove a polling schedule 91
- Edit a polling schedule 91
- Poll Now 95
- Gateway Security 96
- Data Services Security 97
- Settings Security 101
- Edit. The Permission Entry 102
- Operation Security 105
- Managed Hosts 108
- All Hosts group 109
- Manage groups 110
- Remove a group 111
- Rename a group 111
- General group properties 112
- Group security 113
- Host security for a group 115
- Session security for a group 119
- Hosts in a group 121
- Manage Hosts 122
- Remove a Host from a group 123
- General properties 123
- Host security 124
- Effective security 127
- View. The 128
- Session security 131
- Sessions 134
- Groups tab on the 136
- Terminal Services group 137
- System group 138
- Gateway Server Performance 140
- Unmanaged Hosts 141
- Active Status 142
- Active Gateway Data Services 143
- Active Hosts 144
- Active Recordings 145
- Reverse Connections 145
- Pending Host Status Updates 146
- About the Gateway 147
- Gateway Messages 149
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