Vector PC-Duo Technické informace

PC-Duo Host Guide Release 12.0 February 2012 Vector Networks Technologies 541 Tenth Street, Unit 123 Atlanta, GA 30318 (800) 330-5035 htt

10 PC-Duo applications The PC-Duo remote desktop solutions include some or all of the following applications: PC-Duo Applications PC-Duo Express PC-

100 Terminal Services tab PC-Duo Host can be configured to allow remote viewing and remote control of one or more simultaneous Terminal Services sess

Host Operation Most of the configuration options are the same as those available on the standard Host Control Panel, although the About and Status tab

102 Terminal Services Session Host Control Panel Once the Host service for a specific Terminal Services session is started, you can view the effectiv

Host Operation Panel will attempt to use the credentials that were used to log into the console session; if this is disabled (either by deselecting th

104 General tab Same as the General tab for installed Host except the station name refers to the TS Host instance and terminal server it is running o

Host Operation For security purposes, all connection attempts can be forced to go through the specified Gateways by selecting Permit connection onl

106 Remote Printing One of the key services provided by PC-Duo remote support solutions is remote printing. PC-Duo Master users will usually use this

Host Operation Restart in Safe Mode For diagnostic and troubleshooting purposes, it may be necessary to operate a computer in Safe mode. In Safe mode,

108 Host Audit Log The connection message generated when the first user connects to a Host will be recorded in the Application Event Log section of

Command Line Configuration The following combination of PC-Duo Host and Windows tools can be used to customize and automatically deploy PC-Duo Host to

PC-Duo overview PC-Duo Master PC-Duo Master is a console application that technicians can use to establish remote support connections to one

110 Configure Host from the command line After installation, PC-Duo Host can be configured using the PHSETUP command line utility. Settings that do n

Command Line Configuration PHSETUP Command line syntax Set PHSETUP parameters directly from the command line, separating each parameter name and its v

112 PHSETUP Syntax examples The following examples illustrate how you can use PHSETUP to configure PC-Duo Host:  phsetup name:HowdyDoody sets the

Command Line Configuration PHSETUP Access parameters The following PHSETUP parameters correspond to the "Access tab" settings in PC-Duo Host

114 the Host computer. Set this number between 1 and 999. timezone:hexnum Set the time zone settings. These settings lock or permit access if you als

Command Line Configuration PHSETUP Control parameters The table below lists and defines PHSETUP control parameters. Parameter Definition @path&f

116 /s (peer-to-peer) Specify the station when connecting directly to a Host computer for the purpose of configuring it. This value is in quotes, and

Command Line Configuration /u“domain\username" When configuring a Host computer, specify a user account name to use when connecting to the Host c

118 PHSETUP Effects parameters The following PHSETUP parameters correspond to the "Effects tab" settings in PC-Duo Host. Parameter Defini

Command Line Configuration PHSETUP Error Handling parameters One or more of the following error messages may be returned if you supply mode:interactiv

12 PC-Duo Gateway PC-Duo Gateway is an enterprise class server, which provides centralized administration, security and management for a

120 PHSETUP Gateways parameters The following PHSETUP parameters correspond to the "Gateways tab" settings in PC-Duo Host. Parameter Defi

Command Line Configuration removegateway: “ protocol|port ”, “ station_specifier ” Remove a specified Gateway to which PC-Duo Host is configured to re

122 PHSETUP General parameters The following PHSETUP parameters correspond to the "General tab" settings in PC-Duo Host. Parameter Defini

Command Line Configuration $USER$ Logged in user at the Host machine console $VER$ External Host software version number (e.g. “v12.0.0.1800”) $INTVER

124 PHSETUP License parameter The following PHSETUP parameter corresponds to the "About tab" settings in PC-Duo Host. Parameter Definitio

Command Line Configuration PHSETUP Options parameters The following PHSETUP parameters correspond to the "Options tab" settings in PC-Duo Ho

126 PHSETUP Protocol parameters The following PHSETUP parameters correspond to the "Protocols tab" settings in PC-Duo Host. Parameter Def

Command Line Configuration tcprestrictions: addresses Set exceptions to your tcpaccessmode policy. Specify the addresses parameter as a single entry,

128 PHSETUP Screen parameters The following PHSETUP parameter corresponds to the "Screen tab" settings in PC-Duo Host. Parameter Definit

Command Line Configuration PHSETUP Security parameters The PHSETUP parameters in this section correspond to "Security tab" settings in PC-Du

PC-Duo overview PC-Duo Web Console PC-Duo Web Console is a web application that provides browser-based access to the PC-Duo Gateway Server. With PC-Du

130 PHSETUP Tag parameters The PHSETUP parameters in this section correspond to "Tags tab" settings in PC-Duo Host. Parameter Definition

Command Line Configuration PHSETUP Terminal Services parameters The following PHSETUP parameters correspond to Windows security settings on the "

132 PHSETUP Windows Security parameters The following PHSETUP parameters correspond to Windows security settings on the "Security tab" in P

Command Line Configuration addadminsecurityace:user,flags Set flags to specify the administration security rights (in hexadecimal format) for a given

134 removesettingssecurityace:user Use this to remove settings security rights for a given user (use the domain\username syntax). Use the * wildcard

Command Line Configuration Install Host with the MSIEXEC command line MSIEXEC is an executable Microsoft program that interprets packages and installs

136 /l e|v|* logfile Specifypath to log file. Flags indicate which information to log. /le Log all error messages to a file /lv Verbose output /l*

Command Line Configuration SETUP.EXE options The following table contains a partial list of MSIEXEC setup options: Option Command Line Description /

138 MSIEXEC variables Any of the following MSIEXEC parameters can be included when you implement command line installation of PC-Duo Host. Modify the

Command Line Configuration NOFIREWALLCONFIG Turn off automatic registration of PC-Duo Host as an exception to Windows Firewall. If this is set to a no

14 PC-Duo Deployment Tool PC-Duo Deployment Tool is an easy-to-use software distribution utility that automates the deployment and installation of PC

140 Examples The following examples use command lines to install PC-Duo Host:  MSIEXEC  SETUP  Start/Wait MSIEXEC The following two examples

Command Line Configuration The following example is identical to the msiexec example, except that it uses the start/wait syntax to wait for the instal

142 Lock-down settings Use the PC-Duo Host lock-down feature to set individual settings to permanent values.  "Lock Host settings"  &

Command Line Configuration That group must be have the same authority (local machine or domain) as the original lockdown. Before you do so, stop the P

PC-Duo overview PC-Duo technologies PC-Duo remote desktop solutions utilize highly optimized technologies to deliver speed, performance and reliabilit

16 PC-Duo services PC-Duo remote desktop solutions offer technicians a number of professional-quality services for investigating and solving problems

PC-Duo overview  Event Manager: provides a graphical view of the Application, Security and System logs kept on the remote Host computer.  Power

18 PC-Duo connection types PC-Duo services are performed over service connections between a PC-Duo Master (with appropriate access rights) and a PC-D

PC-Duo overview In order to execute this feature, both the MAC address and the last known IP address of the remote computer must be known. Since the P

2 Table of Contents PC-Duo overview ...

20 Peer-to-peer connections from Master (M) to Host (H) The dotted and solid lines, shown in above depict two different sets of peer-to-peer connecti

PC-Duo overview Gateway (G)-managed connections from Master (M) to Host (H) . Firewall-friendly connections When PC-Duo Master users need access

22 directly to PC-Duo Gateway for recording and/or further transmission to a PC-Duo Master. Note: Because TS sessions are captured at the Windows Ser

PC-Duo overview Due to technical limitations and the nature of Terminal Services sessions, the following Host features are not supported.  Remote p

24 PC-Duo security features One of the most valuable aspects of PC-Duo remote desktop solutions is the ability to create and enforce fine-grained acc

PC-Duo overview authenticate itself to the server. PC-Duo implements two types of authentication to support this:  "Identity Authentication&qu

26  Simple password: Prior to making a connection, a custom password can be created on the Security tab of the Host and shared with PC-Duo Master

PC-Duo overview Connection Client Server SSL Supported Peer-to-peer Master Host No Gateway-managed (Master & Host are in same domain)  Master-G

28 transparent every time two PC-Duo 5.20 components or later are communicating with each other. By default, PC-Duo Express and PC-Duo Enterprise use

PC-Duo overview PC-Duo networking features PC-Duo remote desktop solutions support several standard transport protocols for computer-to-computer commu

PC-Duo overview Requirements ...

30 PC-Duo documentation and technical support Each of the five PC-Duo components has its own guide:  PC-Duo Master Guide  PC-Duo Host Guide 

PC-Duo overview Enter your name: YourName Password: YourPassword File names and computer text can also be displayed in italics to indicate that you

Host Installation PC-Duo Host can be installed on any computer that runs a supported operating system (OS) and meets the minimum requirements describe

34 Requirements PC-Duo Host can be installed and operated on any computer that runs a supported operating system (OS) and meets the minimum requireme

Host Installation  Minimum requirements – Same as those specified by Microsoft for the respective operating system.  Recommended requirements –

36 Installation notes The PC-Duo Host can be installed using any of the following methods:  “Install via command line utility”  “Install via in

Host Installation Generate unique HostIDs Each PC-Duo Host installation is identified by a unique identifier, called the HostID. This identifier is us

38  -guid deletes the HostID only, but does not prepare the settings  -restart restarts the Host Service when compute; should only be used with

Host Installation This example enumerates the machines on the network, and deletes the HostID of any installations that match the specified ID.  Rm

4 Move Down ...

40 format %VER% External Host software version number (e.g. “v12.0.0.1800”) %INTVER% Internal Host software version number %PLATFORM% Host operating

Host Installation  Optionally, set the Accounts: Guest account status policy to disabled to prevent problems with guest authentication to the Host

42 Licensing If you download this software from the Vector Networks web site on a 30-day trial basis and want to continue using the product, you may

Host Installation information).Note that the PC-Duo Host must be restarted in order for the terminal services support to be activated. Upgrade a licen

Host Operation PC-Duo Host runs as a Windows service whenever you start up your computer. It can be configured to accept connections from a PC-Duo Mas

46  “Host Audit Log”: The ability to review a log of all connections to Host.

Host Operation Host Tray Icon When the PC-Duo Host service is successfully started, a tray icon will appear in the bottom right hand corner of the Win

48 Host Context Menu Right-clicking on the Host tray icon will cause a context menu to appear. Below is a table of menu options available: Option D

Host Operation When you type a text message and click Send, the message will appear in a similar chat window on the Master display of any Masters con

PC-Duo overview PHSETUP Tag parameters ...

50 Note that in this example, there are 2 users (Masters) joined to the connection to this Host through the Gateway. Also note that the first client

Host Operation Popup Toast Notification If Popup Notifications > Enable connect/disconnect notifications option is enabled in the Host Control Pane

52 Host Control Panel Configuration options are managed through the PC-Duo Host Control Panel. It can be accessed in any of the following ways:  S

Host Operation Status tab The Status tab indicates the current status of any remote control connections to your computer. View the status of a r

54  When there is no remote connection to your computer, the field displays <none>.  Disconnect any remote session by clicking Abort sess

Host Operation General tab Use the General tab to change preferences. Change the following from the General tab:  Station name: Modify the nam

56  Beeping: Set auditory cues to indicate when a PC-Duo Master user requests to connect to your Host computer.  Select Beep on connect/disconn

Host Operation Security tab To authenticate the identity of PC-Duo Master users who request a connection to the Host, choose your preferred authentica

58 For authentication that does not require network-based credentials, use a simple password to check the identity of PC-Duo Master users who request

Host Operation One of the strongest features of PC-Duo is the availability of fine-grained permissions. PC-Duo Master users or groups can be added

6 PC-Duo overview Thank you for selecting PC-Duo remote desktop solutions. PC-Duo remote desktop solutions provide professional features that enable

60 Default Host security settings The following PC-Duo Host security settings are set by default for Windows authentication:  Service Security: Th

Host Operation In the Service Security tab, you can perform the following tasks:  Click Add to add a new PC-Duo Master user or group for which y

62  Special Permissions: Indicates a non-standard grouping of permissions not exactly matching one or more of the previously described groups. See

Host Operation Permission Entry window - Service Security Each advanced permission is treated individually; click Allow or Deny for any of them. Th

64 controlled by the Windows Security settings for files and directories, so you must have read permission on the files and directories you want to a

Host Operation In the Admin Security tab, you can perform the following tasks:  Click Add to add a PC-Duo Master user or group for which you wil

66 Advanced Security Settings window - Admin Security In the Permissions tab of the Advanced Security Settings window, select an entry for which y

Host Operation Permission Entry window - Admin Security Each advanced permission is treated individually; click Allow or Deny for any of them. The

68  Remote Management determines whether a PC-Duo Master user or a group can access the information and features on the Remote Management tab in t

Host Operation  Select an existing PC-Duo Master user or group that has permissions and click Remove to remove it.  Select a PC-Duo Master user

PC-Duo overview What’s New in PC-Duo 12.0 PC-Duo 12.0 introduces the following new features and capabilities:  Web Console: A new server-side appli

70 In the Permissions tab of the Advanced Security Settings window, select an entry for which you want to assign advanced permissions and click Ed

Host Operation Each advanced permission is treated individually; click Allow or Deny for any of them. The following permissions exist:  View Bas

72  Change Permissions determines whether a PC-Duo Master user or group can modify permissions on the Settings Security tab.  Take Ownership de

Host Operation transfer, remote Host administration, and remote management), that require the Master end-user to authenticate directly to the Host. W

74 Options tab Use the Options tab to specify what happens to the keyboard, mouse, and display on your Host computer during a remote control connecti

Host Operation  Select None for the termination of a Master user connection to have no effect on the Host computer (this is the default setting). 

76 From the time the Confirm PC-Duo Host Options Settings window appears, you have 30 seconds to click Enable Local Use of Computer. If you click Con

Host Operation Access tab Restrict access and require explicit permission to connect through settings on the Access tab. Restrict access with the

78  Select Permit connection (default) to permit remote connections from any authenticated PC-Duo Master users to your Host computer.  Select

Host Operation  Select No permission required (default) to allow remote control connections to your Host computer from any authenticated PC-Duo Mas

8  Active Directory integration: PC-Duo 11.6 Deployment Tool can now be used to discover computers and OUs in Active Directory domains, install ne

80 Effects tab Graphical effects on the Host screen during remote control connections can be configured through settings on the Effects tab. By disab

Host Operation  Disable some or all visual effects on the Host computer whenever a remote control connection is made: Select Always disable the sel

82 Protocols tab Configure the network protocols and ports for communication with PC-Duo Host in the Protocols tab. The UDP/IP, TCP/IP, and IP

Host Operation If you check Use Encryption, data exchanged over remote control connections are protected with an encryption algorithm negotiated with

84  Click OK. TCP/IP address restrictions Access to the PC-Duo Host over TCP can be restricted according to the IP address of the Gateway or PC-Du

Host Operation There are five options available:  Select Single Computer (at one IPv4 address) and enter an IP address in the Address field. 

86 Gateways tab PC-Duo Hosts can be configured to report to one or more PC-Duo Gateways. For security purposes, all connection attempts can be f

Host Operation  “Move Up”  “Move Down”  “Details”  “Resend Status”  “View Error” The Host Workstation ID is a unique identifier gener

88  If you do not know the station name and/or address of the PC-Duo Gateway to which you want to connect, click Find Gateway. The Find Gateway

Host Operation Duo Gateway can always talk back over that connection to the Host and use it to deliver other services such as remote control, file tra

PC-Duo overview PC-Duo solutions Vector Networks provides two solutions for remote desktop support: PC-Duo Express PC-Duo Express is an easy-to-use re

90 Move Up To move a specific Gateway up on list of Gateways, follow these steps: 1 Select any Gateway listed on the Gateways tab. 2 Click Move

Host Operation Screen tab PC-Duo includes two different types of screen capture technology: Kernel-mode and user-mode. Kernel-mode Screen Capture The

92 always be used on this Host. Note also that the use of the kernel-mode screen capture driver will result in Aero Glass effects being disabled on H

Host Operation Each profile consists of the following information:  Description string  Image type (two choices -- Hextile (default), or JPEG

94 Description High Quality Medium Medium-Low (recording) Low (recording) Image Type Hextile Hextile Hextile Hextile Compression Quality 100 100 100

Host Operation Tags tab Administrators and/or 3rd party application providers can define one or more name/value pairs to specify custom information fo

96 The PhSetup command line program includes the following keywords to manage the tags: o “addtag:name,value” adds a tag with “name” and “value” o

Host Operation About tab View product and license key information in the About tab NOTE: To configure a Host to support one or more Terminal Se

98 Add a license key To add a license key to the License(s) list, follow these steps: 1 Click Add License. The Add License Key window appears.

Host Operation The system information report is automatically generated and saved as a plain text file on your desktop. The name of t